FAQ

What can I find in the store?

The selection includes Cirkul bottles, tumblers, starter kits, flavor cartridges, and flavor packs. Check each product's capacity, flavor, included items, and preparation directions. A bottle offer does not necessarily include a cartridge, and Cirkul Singles packs have their own mixing instructions.

Where do you deliver, and what will shipping cost?

We serve United States customers. Checkout shows the options and charges available for your delivery address before you submit the order. See the Shipping Policy for delivery guidance.

How long should I allow?

Allow approximately 1–2 business days for preparation following successful payment authorization, then an estimated 4–6 business days in transit after dispatch. Weekends and applicable holidays are excluded. These are separate estimates, and disruption can add time.

How do I follow my parcel?

Use the tracking information when it becomes available. If a number has just been issued, the first scan may not appear immediately. For a long delay or an unexplained delivery scan, have your order and tracking numbers ready for our support team.

Can I return a flavor or bottle because I changed my mind?

Our voluntary policy does not accept change-of-mind returns, personal preference, incorrectly selected sizes or options, or no-reason returns. Rights that cannot be excluded under applicable law remain intact.

What if an item is damaged, wrong, or incomplete?

Request help within 30 calendar days after delivery for damage, a defect, an incorrect item, missing parts, or a material difference from the description. Include the order number, checkout email, reason, and photographs or video of the issue. Keep the packaging and obtain approval before returning anything. Our Refund Policy explains the process and stock-dependent exchanges.

When will an approved refund arrive?

We process and initiate approved refunds within 10 calendar days to the original payment method. Posting to your account can take longer because your bank or payment provider completes that step.

How do I pay?

Orders use US dollars (USD). The payment choices available to your order appear at checkout. Consult the Payment Policy for authorization and declined-payment help.

Where can I ask a question or make a privacy request?

Open Contact Us for the available support channels. For access, correction, deletion, or other privacy choices that apply to you, read our Privacy Policy and describe your request so we can help identify the next step.